Refund Policy

At Etron LLC, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help. Please review our refund policy below for detailed information.

Returns

Eligibility for Returns

  • Time Frame: You have 30 calendar days from the date of purchase to return an item.
  • Condition: To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. All accessories, manuals, and documentation must be included.
  • Non-Returnable Items: Certain items are not eligible for returns, including:
    • Perishable goods (e.g., food, flowers)
    • Custom or personalized items
    • Digital downloads and software
    • Personal care items (e.g., cosmetics, hygiene products)
    • Gift cards

Initiating a Return

  1. Contact Customer Service: Email us at returns@etronllc.com or call (123) 456-7890 to request a Return Merchandise Authorization (RMA) number. Provide your order number and reason for return.
  2. Prepare Your Return: Pack the item securely in its original packaging. Include the RMA number and a copy of the original invoice.
  3. Shipping: Ship the return package to the address provided by our customer service team. We recommend using a trackable shipping method. Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product).

Refunds

Processing Refunds

  • Inspection: Once we receive your return, we will inspect the item to ensure it meets our return conditions.
  • Approval: If your return is approved, we will initiate a refund to your original method of payment.
  • Time Frame: Refunds typically process within 5-7 business days. It may take additional time for the refund to appear on your statement, depending on your financial institution.

Partial Refunds

In certain situations, only partial refunds may be granted:

  • Items with obvious signs of use
  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error
  • Items returned more than 30 days after delivery

Exchanges

Exchanging Items

  • If you need to exchange an item for a different size, color, or product, please contact our customer service team. Exchanges are subject to product availability.
  • The original item must be returned in accordance with our return policy. Once we receive and inspect the return, we will ship the replacement item.

Damaged or Defective Items

Reporting Issues

  • If you receive a damaged or defective item, please contact us within 7 days of receiving your order. Provide photos of the damage or defect along with your order number.
  • We will arrange for a replacement or refund, including return shipping costs, if applicable.

Sale Items

Refunds on Sale Items

  • Only regular-priced items may be refunded. Sale items are not eligible for a refund unless they are defective or damaged.

Contact Us

If you have any questions about our refund policy, please contact us:

We appreciate your business and are committed to providing excellent customer service. Thank you for shopping with Etron LLC.